Global Networks IT Solutions

Terms & Conditions

Effective Date: November 28th, 2024
Last Updated: November 28th, 2025
Company: Global Networks IT Solutions LLC

1. Agreement

These Terms & Conditions (“Terms”) govern all technology services provided by Global Networks IT Solutions LLC (“we,” “us,” or “our”) to the client (“you”). By requesting or using our services, you agree to these Terms.

2. Scope of Services

We provide a range of technology services, including but not limited to:

  • IT support and troubleshooting
  • Hardware installation and repair
  • Software installation and configuration
  • Network setup and maintenance
  • Cybersecurity services
  • Cloud and data services
  • Technology consulting and training

The specific services to be performed will be outlined in a service order, quote, or agreement.

3. Client Responsibilities

You agree to:

  • Provide accurate information necessary for service delivery.
  • Ensure legal ownership or authorization for all devices and systems serviced.
  • Back up all important data before service (unless backup service is included).
  • Provide safe and reasonable access to your equipment, network, or premises.
  • Maintain proper licensing for all software installed or serviced.

We are not responsible for data loss due to failure to back up unless explicitly contracted to perform backup services.

4. Service Fees & Payment Terms

  • Fees are based on hourly rates, flat rates, or project pricing as agreed.
  • Minimum service charges may apply (e.g., 1-hour minimum).
  • Payment is due at service completion unless alternative terms are agreed in writing.
  • Late payments may incur a monthly late fee of 5%.
  • Hardware, software, and third-party licenses are billed separately.

We reserve the right to refuse service if previous invoices are unpaid.

5. Remote Access & Onsite Acces

When providing onsite or remote support:

  • You authorize our technicians to access your systems solely for service purposes.
  • Remote sessions may be monitored or recorded for security and quality purposes.
  • You agree not to interrupt or interfere with technician work.

6. Data Privacy & Confidentiality

We may access device data only as necessary to perform the service.

  • We do not copy, retain, or share your data unless required to complete the service or with your explicit permission.
  • All customer information is handled in accordance with our Privacy Policy.

7. Liability & Limitations

7.1 No Guarantee of Outcome

While we strive to provide effective solutions, we cannot guarantee:

  • That every issue will be resolved
  • That all data can be recovered
  • That systems will remain error-free after service

7.2 Damage Limitations

We are not liable for:

  • Preexisting damage or defects
  • Data loss, corruption, or recovery failure
  • Loss of income, business, or opportunities resulting from downtime
  • Third-party software failures or incompatibilities

To the extent permitted by law, our maximum liability is limited to the service fee paid.

8. Warranties

8.1 Service Warranty

We provide a 7days service warranty covering workmanship only.
This does not cover:

  • New issues unrelated to the original service
  • User-caused damage
  • Software conflicts, malware infections, or third-party issues occurring after service

8.2 Hardware Warranty

Hardware warranties are governed by the manufacturer and not by us unless explicitly stated.

9. Cancellations & Appointments

  • Appointments canceled with less than 24 hours’ notice may incur a cancellation fee.
  • Missed appointments may be billed at the minimum service rate.
  • Large projects may require deposits, which may be nonrefundable based on materials ordered or products ordered.

10. Use of Third-Party Services

Some services may rely on third-party platforms, tools, or vendors.
We are not responsible for:

  • Their downtime or outages
  • Their terms and privacy practices
  • Their pricing or policy changes

Your use of third-party services is governed by their respective terms.

11. Software Licensing Compliance

You agree that all software used or installed on your systems is properly licensed.
We may refuse service or uninstall unlicensed software at our discretion.

12. Termination

We may terminate service or ongoing agreements if:

  • You violate these Terms
  • You misuse our services
  • Fees remain unpaid
  • Illegal activity is discovered or suspected

All outstanding balances become due upon termination.

13. Governing Law

These Terms are governed by the laws of [your state/country], without regard to conflict-of-law principles.

14. Changes to Terms

We may update these Terms at any time. Updated versions will be posted or provided upon request. Continued use of services indicates acceptance of the updated Terms.

15. Contact Information

For questions or clarification regarding these Terms, contact:

Global Networks IT Solutions LLC
Email: [email protected]
Phone: 678-837-8136
Website: https://globenetworks.org